How can we help?

FAQ

General

How does it work?

Simply browse our curated collection of designer dresses online, select your event date, choose your size, and book your hire. We stock highly sought-after labels like Natalie Rolt, Arcina Ori, Effie Kats, Rat & Boa, and so much more, all available to try on in our Sydney studio. Your dress will be ready for pickup or delivery before your event, and we take care of the dry cleaning after return.

Can I try on before I hire?

Yes — all try-ons are by appointment exclusively at our Hurlstone Park dress hire studio in Sydney. You’ll have 30 minutes with a stylist to try pieces from our curated designer collection and receive personalised advice.

Can I cancel my order before my start date?

We completely get it, we change our minds too! If you cancel your order up to 24 hours before your start date, we will provide you with a credit note.

Can I hire a dress for an extended period?

Yes you can! Want to hire a dress for your holiday? Contact us below to organise duration and discounted rates.

Sizing & Fit

How do I know which size to choose?

We include detailed sizing information for each dress, referencing the designer’s fit notes. If you’re unsure, email hello@thecurateclub.com — we’re happy to help you choose the best size based on your measurements and the event style.

Do you offer petite sizing or altered lengths?

Yes — many of our most popular styles are available in petite lengths, perfect for those 5’4” and under. Visit our Petite Collection page to see options.

Can I book multiple dresses for the same event?

Yes — you can book more than one dress for the same event if you’d like options or a backup style. We get it — we can be indecisive too, and having choices makes it easier to find the perfect look.

Event & Styling Support

What types of events are your dresses suitable for?

Our dresses are perfect for weddings, formals, black-tie events, cocktail parties, birthday celebrations, and special occasions. We stock styles from top Australian and international designers to suit every dress code.

Can I get styling advice for my event?

Yes — our in-studio stylists can help you choose the right dress for your occasion, body shape, and personal style. Email hello@thecurateclub.com for recommendations or book a try-on appointment at our Sydney studio.

Care, Cleaning & Returns

Do I need to clean the dress before returning it?

No — we take care of all cleaning and dry cleaning for you.

What happens if I spill something on the dress?

 No worries - you’ll be surprised at how much can come out. Get in contact with us with a photo and when you return we will assess and dry clean it. If the damage is beyond repair, you may need to reimburse the replacement cost, but this is rare.

How do you clean your dresses?

Most dresses are dry cleaned after each hire. Some delicate styles are hand-washed to preserve fabric quality.

What if my outfit doesn’t fit or I don’t like it when I receive it?

If your dress doesn’t fit as expected, contact us immediately. While refunds aren’t guaranteed once your hire period has started, we’ll do our best to help — including offering store credit for future hire where possible.

What if my order is damaged upon arrival?

Email us at hello@thecurateclub.com with photos right away. We’ll arrange a solution so you’re not left without an outfit.

Orders, Payments & Policies

Can I cancel my order before the start date?

Yes — you can cancel before your booking start date, but cancellation fees may apply depending on how close it is to your hire period. Email us at hello@thecurateclub.com for assistance.

What payment methods do you accept?

We accept PayPal, EFTPOS, Shop Pay, and Afterpay for your convenience.

Do you offer gift cards?

Yes — while gift cards aren’t available for instant purchase online, you can email us to arrange one.

Can I sell you my designer outfit?

You can try! Reach out to us with the style, size, designer, photos of the dress, the condition it's in, and how much you are after and we will come back to you with an answer.

Shipping, Returns & Exchanges

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information.

We charge a flat rate of $15 for shipping, including the delivery and pre-paid return satchel provided in the order. Shipping fees are non-refundable in the case of returns.

We deliver Australia-wide, with postal services running from Monday-Friday 9am-6pm.

Do you ship Australia-wide?

Yes we do! We ship to every suburb around Australia.

Do you ship overseas?

Unfortunately, we don't ship outside of Australia.

What is your refund policy?

If you change your mind or do not need your outfit for your dates anymore, we are happy to provide a store credit for the hire amount minus shipping costs.

Please view our full refund policy in here.

Get in touch with our Customer Care team

Have questions about your order, or a general enquiry?