How can we help?



How does it work?

It's simple! To read more on how it works, click here.

Can I cancel my order before my start date?

We completely get it, we change our minds too! If you cancel your order up to 24 hours before your start date, we will provide you with a credit note.

What if my outfit doesn't fit or I don't like it when I receive it?

If your outfit doesn't fit, or you don't like it, you can return it to us for a full store credit (minus shipping costs). Get in contact with us to organise. Alternatively, if you are in Sydney and want another style before your event, we are happy to organise an exchange or pick up for you free of charge (shipping costs apply for exchanges where we will send the item to you).

What if my order is damaged upon arrival?

Oh no! That is not ideal. Please get in touch with our team within 4 hours of receiving your dress with photo evidence of the damage to receive a full refund including delivery fees.

Can I try on before I hire?

If you are in the Sydney region, you are more than welcome to come in to our studio to try on dresses provided you email us with 2 days notice.

Can I hire a dress for an extended period?

Yes you can! Want to hire a dress for your holiday? Contact us below to organise duration and discounted rates.

Can I sell you my designer outfit?

You can try! Reach out to us with the style, size, designer, photos of the dress, the condition it's in, and how much you are after and we will come back to you with an answer.

Shipping, Returns & Exchanges

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information.

We charge a flat rate of $15 for shipping, including the delivery and pre-paid return satchel provided in the order. Shipping fees are non-refundable in the case of returns.

We deliver Australia-wide, with postal services running from Monday-Friday 9am-6pm.

Do you ship Australia-wide?

Yes we do! We ship to every suburb around Australia.

Do you ship overseas?

Unfortunately, we don't ship outside of Australia.

What is your refund policy?

If you change your mind or do not need your outfit for your dates anymore, we are happy to provide a store credit for the hire amount minus shipping costs.

Please view our full refund policy in here.

Get in touch with our Customer Care team

Have questions about your order, or a general enquiry?